Frequently Asked Questions

Please visit Find your shop and click “Start FREE”. Your shop will be created instantly.

Your online shop link would be  --> For e.g. 

Share your shop to your customers. You will receive orders directly on WhatsApp from your customers

Anyone can start an online shop with chotu and start selling immediately.

All you need is WhatsApp. Nothing else.

Start your ONLINE shop for FREE. Post 1 week, Upgrade your shop starting from ₹1/day depending on your subscription plan and plan duration.

You DON’T need to have a physical shop to create a whatsapp shop. All you need is Whatsapp.

You can edit your shop info by clicking on the pencil icon in the bottom right of your shop. You can add your shop operating hours, address, offers you run, delivery charges info etc too.
Your shop cover pic and display pic can be edited directly by clicking on the green icon next to the image

Search and add products by clicking on the button next to product image.
If your intended product is NOT found by searching, click on the “+” icon and submit your products. Our backend team will add them for you.

Your online shop will be ready in seconds.

Get Orders

You are free to decide how you want to collect money from your customers. After all, they are YOUR customers.

Your users visit your shop by clicking on your shop link (eg.,, add products to cart and place order, just like in any ecommerce app. The only difference is, upon placing the order, the order comes to your WhatsApp.

You will receive orders directly on whatsapp chat from your customers

Your business. Your rules. You can decide how and when you want to deliver to your customers. You can charge a delivery fee too.  Or
You can pack the items and ask customers to pickup from your shop

Customers are placing orders with you. So you are free to decide the payment terms based on your convenience.

You can collect cash, gpay, phonepe, whatsapp pay, or whatever means you want them to pay you. After all, they are YOUR customers.


Start: Find your shop and click “Start FREE”. Once created, edit your shop info.

Create awareness: Share your shop link in all your local WhatsApp, FB & Insta groups. Take printouts of your shop link and paste in surrounding areas.

Create first few orders: To generate first few orders, you might have to offer small discounts

The orders you receive on WhatsApp have the “make bill link”. Click on the link, add prices, discounts, delivery charges and send to your customers.
You can choose to price differently for different customers, the same way you would do in a retail shop.

Many captains use the 3rd tab in your shop to upload the price sheet. You can update info in your shop description too.

Understand your customers and their requirements and promote those products which can add great value to them.

Send your customers regular updates about new products, fresh stock arrivals etc either through Status update or message on WhatsApp along with your shop link.

If customers are not able to visit your shop, you can take WhatsApp orders and home deliver them by charging a small fee.

Understand what is in demand in your locality, add those products to your Online shop and sell them.

To generate the first few orders, you might have to offer small discounts.
For walkin customers, showcase your QR and ask them to place orders online on your WhatsApp shop. This way you can build a WhatsApp group or broadcast list of your customers.
Engage with your customers through regular updates on WhatsApp (new product photos or videos, fresh stock arrivals, reminders etc.)

You can promote to everybody in your network, your friends/neighbours/customers.

Click on the product you wish to promote. It opens a product page. Click on the share icon at the bottom of your shop to share with your customers

With chotu, your phone number becomes your permanent shop (, just like & Users can search for products, add to cart and place orders. You get orders on WhatsApp. No need to share products or catalogue everytime.

We send regular marketing messages to your WhatsApp number, which you can share with your customers.

In the long-run there will be users who might find your WhatsApp shop on Google search. While we support the shops in a limited manner, the customers belong to you, hence the ownership of finding the customers also lies with you.

You can promote your online shop on any social media platform like facebook, instagram, youtube apart from whatsapp, telegram.

You can display your shop link on your shop board or visiting card.

You will receive the QR from team chotu which you can print/display for customers. Ask your walk-in customers to scan and place orders. This way you can engage with your walk-in customers.

Engage with your customers through regular updates on WhatsApp status/groups/broadcast lists(new product photos or videos, fresh stock arrivals, reminders etc.)

No two businesses are the same. So is your WhatsApp shop. You can customise your shop with your products (i.e. products that you would like to promote, cover pic, display pic, delivery information, Flash alerts and many more)

After a certain period of time, our software will promote your top selling products to the top of the page so that your customers can quickly select and place orders with you.

You can promote your online shop in any of your social media platforms to generate orders.

Yes, of course. Your shop would get popular and thereby you get more orders.

About chotu

Chotu empowers small local businesses by creating Online shops. Small businesses can take orders on WhatsApp and grow their business.

chotu is the friendly sales boy who takes orders on his/her Online shop and delivers to you.

NO. chotu is a new-age platform where small businesses can create Online shops and go online. There is no pyramid or layer between the local business and end customers.

chotu is a unit of sharecart technologies private limited (DPIIT recognized Startup). The founders of chotu are from IIT Delhi, IIM Bangalore with work experience at Microsoft, airtel & Jio. chotu is a genuine company with a determined mission to empower nano-entrepreneurs.


You can click on the support option in the menu or just call us on +91 70777 70777. We are happy to help

Your customers are absolutely your customers. Chotu will not even know your customers’ phone numbers or addresses. Since your customers will be placing orders with you on whatsapp , you can touch base with them for seeking any further information.

It is NOT mandatory to have GSTIN for creating your shop or placing the orders.

No. You don’t need to install any other app. You just need whatsapp.

No. You don’t need to install any other app. They just need whatsapp.

No. is your whatsapp shop. Your customers would just need your shop link (For e.g. – to place orders with you.

Just search for “order” in WhatsApp and you will get all your orders displayed. You can also visit “My orders” section by clicking on the top left menu in your shop page.

No. You can run your business on chotu with just your smartphone and whatsapp.

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